DESIGN, DELIVERY AND SUPPORT SERVICE OF 360° MULTI-RATER ASSESSMENT.
MoDA® offers a comprehensive design, delivery and assessment support service.
Usually, the service includes the following steps:
1. Design main steps: (work with Human Resources and group of selected individuals.)
1.1 Definition of critical strategic competencies to be assessed (definition through interviews, questionnaires or focus groups;)
1.2 Definition of behaviors to be assessed in each strategic competence;
1.3 Codification of behaviors in categories;
1.4 Identification of raters;
1.5 Definition of evaluation scales to be used; (including desired statistics to be produced such as means, standard deviation of ratings);
1.6 Definition of assessment modality: written questionnaires, on line responses; both;
1.7 Development of questionnaire;
1.8 Questionnaire validity and reliability test;
1.9 Definition of software to be used for codification and data analysis;
1.10 Decision of possibility of having integrated scores of a unit or department;
1.11 Definition of reporting modality.
2. Delivery main steps:
2.1 Briefing meeting with senior managers regarding purpose of feedback,
underpinning premises, competencies to be assessed, modality of reporting,
confidentiality characteristic and assurance, risks of assessment, benefits of
assessment, listening to concerns and reservations, connection with mission,
vision and strategy of the organization, professional development plans;
2.2 Briefing and training of staff members who will be involved in providing feedback.
purpose of feedback, underpinning premises, competencies
to be assessed, modality of reporting, confidentiality characteristic and
assurance, risks of assessment, benefits of assessment, appropriate use of
feedback scale, connection with mission, vision and strategy of the
2.3 Support to senior managers in the interpretation of data;
2.4 Real opportunities for coaching and follow-up training;
2.5 Connection of inventory with job productivity and quality of work life;
2.6 Support to administration and scoring of inventories.
3. Support Program.
3.1 Availability of meaningful follow-up program, coaching and training opportunities;
3.2 Opportunities for consultation on line or telephone;
3.3 Program of follow-through sessions to revisit action plans;
3.4 Recognition mechanisms to progress connected to feedback.